How to Regain Access to Your Uphold Account

Losing access to your Uphold account can be frustrating, especially if you have funds stored in it. Whether you’ve forgotten your password, lost your 2FA device, or suspect unauthorized access, Uphold provides ways to recover your account. Follow these steps to regain access quickly and securely.

1. Reset Your Uphold Password

If you remember your email but forgot your password:

1. Go to the Uphold login page.
2. Click "Forgot password?"
3. Enter the email associated with your account.
4. Check your inbox for a password reset link from Uphold.
5. Click the link and create a new strong password.
6. Log in with your new credentials.

If you don’t receive the email, check your spam folder or request another reset link.

2. Recover Access Without Email or Phone

If you no longer have access to your registered email or phone number:

1. Visit Uphold’s Support Page.
2. Click "Submit a request" or "Contact Support."
3. Select "Account Access" as the issue type.
4. Provide details such as:
   • Full name on the account
   • Email or phone number linked to the account
   • Any transaction IDs (if available)
   • A government-issued ID for verification
5. Submit the request and wait for Uphold’s response (typically within 24-48 hours).

3. Regain Access If 2FA Is Lost

If you’ve lost your Two-Factor Authentication (2FA) device:

1. Log in with your email and password.
2. When prompted for 2FA, click "Having trouble?" or "Can’t access your 2FA?"
3. Uphold may send a verification code to your email or phone.
4. If that doesn’t work, contact Uphold support with proof of identity to disable 2FA.

Tip: Always backup 2FA recovery codes when setting up authentication.

4. What If Your Account Was Hacked?

If you suspect unauthorized access:

1. Immediately contact Uphold Support to freeze your account.
2. Change your email and Uphold passwords.
3. Enable 2FA if not already active.
4. Review recent transactions and report any suspicious activity.

5. Prevent Future Access Issues

To avoid account recovery hassles:

• Use a secure, memorable password (or a password manager).
• Keep 2FA backup codes in a safe place.
• Update your contact details if your email or phone number changes.
• Beware of phishing scams—always verify Uphold’s official emails.

Final Thoughts

Regaining access to your Uphold account depends on the issue you’re facing. Password resets are instant, while more complex cases (like lost 2FA or hacked accounts) require support verification. Always keep your account details secure and updated to prevent lockouts.